Plain-language commitment: We have written this Privacy Policy to be as clear and readable as possible for Pakistani players. Where we use technical or legal terms, we explain them in the same paragraph. If anything is unclear, contact us at support@99abai.click and we will explain it to you directly.
1. Introduction
This Privacy Policy applies to all users of the 99ab ai platform, accessible at https://99abai.click. It governs the collection, use, storage, and disclosure of personal information provided by or collected about players who register or otherwise interact with the 99ab ai website.
When you create an account at 99ab ai, you share certain personal details with us. We understand that handing over any personal information requires trust, and we take that trust seriously. This document tells you exactly what happens to that information from the moment you submit it.
By registering a 99ab ai account or continuing to use our platform after any update to this Policy, you confirm that you have read and understood its contents. This Privacy Policy forms part of our overall Terms and Conditions and should be read alongside them. If you disagree with any part of this Policy, please do not use the 99ab ai platform.
We review this Privacy Policy regularly. The most current version is always available at https://99abai.click/privacy-policy. The "last updated" date shown at the top of this page tells you when material changes were last made.
2. What Personal Information We Collect
99ab ai collects personal information in three ways: information you provide directly during registration and use, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors.
2.1 Information You Provide Directly
- Registration details: Your full legal name, Pakistani mobile number, date of birth, and a self-chosen password when you create a 99ab ai account.
- Identity verification documents: Copies of your CNIC, passport, or driver's licence, which may be requested as part of our Know Your Customer (KYC) process.
- Payment information: Your Easypaisa or JazzCash mobile wallet number, NayaPay or SadaPay account details, bank account information for IBFT transfers, or Visa/Mastercard card details. 99ab ai does not store full card numbers – payment card data is processed by our PCI-DSS compliant payment processor.
- Support communications: Any messages, emails, or live chat conversations you have with the 99ab ai support team.
- Responsible gaming information: Details you share when requesting deposit limits, self-exclusion, or other responsible gaming tools.
2.2 Information Collected Automatically
- Device and technical data: Your IP address, browser type and version, operating system, device type, screen resolution, and referral URL.
- Usage data: Pages visited, games played, bet amounts, session duration, feature usage, and login/logout timestamps.
- Transaction logs: Records of all deposits, withdrawals, bets placed, winnings received, and bonus interactions on the 99ab ai platform.
- Cookie data: See Section 6 for full details on how 99ab ai uses cookies.
2.3 Information from Third Parties
When you make a deposit or withdrawal, our payment processing partners may confirm transaction details with us, including the mobile wallet number or bank account used and the PKR amount. This is necessary to verify and reconcile your account balance at 99ab ai. We may also receive identity verification results from third-party KYC providers.
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, CNIC number | You / KYC provider |
| Contact | Mobile number, email address | You |
| Financial | Easypaisa no., bank account, PKR amounts | You / Payment processor |
| Technical | IP address, device type, browser | Automatic |
| Behavioural | Games played, bet history, session time | Automatic |
| Communications | Support chat logs, email threads | You |
3. How We Use Your Personal Information
99ab ai uses your personal data for specific, legitimate purposes only. We do not use your data for purposes unrelated to operating or improving your experience on our platform.
3.1 To Operate Your Account
Your registration details and contact information are used to create and maintain your 99ab ai account, process your login, and communicate with you about account-related matters such as verification requests, password resets, and transaction confirmations. Without this data, we cannot provide you with a platform account.
3.2 To Process Payments
Your payment details – Easypaisa number, JazzCash wallet, bank account or card information – are used solely to process deposits and withdrawals in PKR. 99ab ai does not use your payment details for any other purpose and does not store full card numbers on our servers.
3.3 To Verify Your Identity (KYC)
Pakistani regulations and international anti-money laundering standards require us to verify the identity of players, particularly before processing larger withdrawals. Your CNIC, passport, or other identification documents are used for this purpose. KYC data is handled with the highest level of care and is accessible only to authorised 99ab ai compliance staff.
3.4 To Improve the Platform
Aggregated and anonymised usage data – game preferences, session patterns, feature engagement – helps the 99ab ai product team understand what's working well and what needs improvement. This data is never linked back to your individual account when used for analytical purposes.
3.5 To Send Relevant Communications
We use your mobile number or email address to send you information about promotions, VIP Club tier updates, bonus credits, and platform updates that are relevant to your account at 99ab ai. You can opt out of promotional messages at any time by contacting support or updating your notification preferences in account settings.
3.6 To Protect the Platform and Players
Technical and behavioural data – IP addresses, device fingerprints, session logs – is used to detect and prevent fraudulent activity, account sharing, multi-accounting, and other behaviour that violates the 99ab ai Terms and Conditions. This is a legitimate safety function essential to protecting genuine players from unfair conduct.
3.7 To Support Responsible Gaming
Bet history, deposit patterns, and session data are analysed to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, 99ab ai may proactively offer responsible gaming resources or reach out via the support team. See our Responsible Gaming page for full details.
4. Legal Basis for Processing
99ab ai processes your personal data under the following legal grounds:
- Contractual necessity: Processing your registration details, identity information, and payment data is necessary to provide you with a 99ab ai account and execute the services you have requested.
- Legitimate interests: Using technical and behavioural data to detect fraud, protect the platform, and improve our services represents a legitimate interest that does not override your privacy rights.
- Legal obligation: KYC verification and anti-money laundering checks are required by applicable law and regulatory standards. Retaining transaction records for audit purposes also falls under this category.
- Consent: Sending you promotional messages about 99ab ai bonuses and new features is based on your consent, which you may withdraw at any time.
6. Cookies and Tracking Technologies
99ab ai uses cookies – small text files stored on your device – and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our site. Here is what each category of cookie does:
Essential Cookies
These cookies are strictly necessary for the 99ab ai platform to function. They maintain your login session, remember your language preference, and handle security tokens. Without essential cookies, you cannot use your account. These cannot be disabled while you are actively using the platform.
Functional Cookies
Functional cookies remember choices you have made – such as your preferred game category or responsible gaming settings – so you do not have to re-enter them on each visit. These cookies make your 99ab ai experience more convenient but are not strictly required for the platform to operate.
Analytical Cookies
We use analytical cookies to understand how players navigate the 99ab ai platform – which pages are most visited, where players drop off, and which features see the most engagement. This data is aggregated and anonymised. It helps us improve the platform for all players. We use analytics technology from well-known providers, configured to anonymise IP addresses and not share data with advertising networks.
Managing Cookies
Most modern browsers allow you to manage, block, or delete cookies through the browser settings menu. Please note that disabling certain cookies may affect your ability to log in or use certain features at 99ab ai. For mobile users on Android or iOS, cookie management is handled through your mobile browser settings.
7. How 99ab ai Protects Your Data
Data security is a core operational priority at 99ab ai, not an afterthought. We implement multiple layers of protection to keep your personal and financial information safe:
- Transport encryption: All communications between your device and the 99ab ai platform are encrypted using TLS 1.2 or higher with 256-bit AES encryption. This is the same standard used by Pakistan's major banks for online transactions.
- Password security: Player passwords are stored as salted cryptographic hashes. 99ab ai staff cannot view or recover your password – only you know it.
- Access controls: Access to player personal data within 99ab ai's internal systems is restricted on a strict need-to-know basis. Only authorised staff whose job requires it can access identifiable player records.
- Payment data handling: Full payment card numbers are never stored on 99ab ai servers. Card payments are processed by our PCI-DSS Level 1 certified payment partner.
- Fraud detection: Automated monitoring systems scan for unusual account activity – login attempts from unrecognised devices, abnormal transaction patterns, or suspicious betting behaviour – and flag or temporarily restrict accounts pending review.
- Staff training: All 99ab ai team members who handle player data receive training on data protection obligations and the platform's internal security procedures.
Despite these measures, no internet-based platform can guarantee 100% security. If you suspect that your 99ab ai account has been compromised, contact support immediately via live chat or at support@99abai.click so we can take prompt action to secure your account.
8. How Long We Keep Your Data
99ab ai retains your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.
- Active account data: As long as your account remains open and active at 99ab ai.
- Transaction and financial records: A minimum of 5 years from the date of each transaction, to comply with anti-money laundering obligations.
- KYC and identity documents: A minimum of 5 years following account closure or the completion of the relevant verification, whichever is later.
- Support communications: 2 years from the date of the most recent communication in a conversation thread.
- Analytical and behavioural data: Up to 2 years in identifiable form, after which data is either deleted or fully anonymised.
- Closed accounts: Where an account is closed at the player's request and there is no outstanding investigation, personal data is deleted or anonymised within 12 months, subject to any mandatory retention obligations described above.
9. Your Rights Over Your Personal Data
As a player at 99ab ai, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at support@99abai.click. We aim to respond to all data rights requests within 10 working days.
10. Children and Minors
The 99ab ai platform is strictly for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, do not use this platform and do not submit any personal information to us.
If 99ab ai discovers or is notified that an account has been registered by a minor, we will immediately suspend the account, delete all associated personal data to the extent legally possible, and return any real-money balance to the payment method used for deposit. We ask that parents and guardians take responsibility for monitoring their children's internet usage and preventing access to adult gaming platforms.
11. International Data Transfers
99ab ai primarily processes your data within its operating infrastructure. Some of our technology service providers – including cloud hosting and analytics platforms – may process data on servers located outside Pakistan. Where such international transfers occur, we ensure they are subject to adequate safeguards, including contractual data protection clauses that require the receiving party to handle your data to the same standard as if it were processed in Pakistan.
We do not transfer your personal data to any country or organisation that cannot provide an adequate level of data protection.
12. Changes to This Privacy Policy
99ab ai may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via their mobile number or email address at least 7 days before the updated Policy takes effect.
We will also update the "last updated" date at the top of this page. Minor clarifications – for example, improving the readability of an existing clause without changing its meaning – may be made without advance notice. We encourage you to review this page periodically so you remain informed about how 99ab ai protects your privacy.
Your continued use of the 99ab ai platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the platform and request account closure.
13. How to Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 99ab ai has handled your personal information, please contact us through the following channels:
- Live Chat: Available on every page of the 99ab ai platform, 24 hours a day, 7 days a week. The fastest way to get a response.
- Email: support@99abai.click – for data access requests, please mark the subject line "Privacy Request" and include your registered mobile number for identity verification.
We aim to respond to all privacy-related enquiries within 5 working days and to complete data rights requests within 10 working days. If your request is complex or involves a large volume of data, we may require up to 30 days and will notify you in advance if this is the case.